FAQ

/FAQ
FAQ2017-02-24T02:20:30+00:00

We prefer to receive the design artwork in an Adobe Illustrator (Vector File type eps. in CMYK.
All font outlined.
Please send us your LOGO file Or finished artwork in eps, pdf, tiff,or jpeg files.
Please keep in mind that artwork with high color saturations will print with better quality.
Email us what you have, let us know what you’d like to print it on and we’ll be happy to evaluate it for you free of charge.

You can email it directly to the salesperson working on your order.
Or via wetransfer,sendspace,basecamp, dropbox

You have LOGO original file or design idea,
our designer Can make design artwork free of charge

Sure, most of our items Can match with PMS color. We can’t guarantee 100% match. But, generally matching a PMS color is no problem. Just provide us the full PMS number (for example red 185C) and we’ll take care of it.

PMS stands for Pantone Matching System and it’s a standardized reference for color in the print world

Choose the product you’re ordering, we’ll let you know how many kinds of printing Can use for it.

All of our existing sample is free, with a charge for shipping.
-Some of items printing your logo is free, only you need pay the shipping.
-Some of items printing your logo needs sample set up charge.
Should you place an order with us , the sample amount for that product will be credited to your order.

-We will send you an emailed proof of your imprint for every order. We call it design layout.
-Check and double check this proof carefully. Especially look at phone numbers and spelling.
-When you approve the proof, you approve us to print the art exactly as shown and you take responsibility that the proof is correct.

Yes, a pre-production proof is usually possible and the cost varies per item. Contact us for details. a pre-production proof will be sent via email comparing with PMS No.,
-Usually our clients confirm pre-production sample by email.
-If you need real sample it’s been sent to you after detailed address provided.

Orders will be placed by email. The ordering process.
Request a quote—Product mockup—artwork approval&payment—production&dispatch
Our company has a minimum order quantity 500pcs. Occasionally, we can ship less than factory minimums for an additional charge, please contact us.
We have access to hundreds of thousands of products in addition to the products on this site, so if you don’t see what you’re looking for, just ask!
In addition, we can do custom product sourcing and development, so just let us know what you’re looking for and we’ll do our best to turn your idea into reality!
Most of our products are printed and shipped within a few weeks (8-12 business days).
We’ll do our best to work with you to find a product we can get to you before your desired in hand date.
All of our orders ship FOB factory and most via UPS,Fedex,DHL or TNT.
Ususally, yes, it’s possible to order blank items. Contact us for availability and pricing on any specific item you’re interested in.
Certainly! We can usually split ship to as many locations as you need, but there’s usually a charge for each address after the first.
Yes, absolutely. Just provide us your account number in UPS, Fedex ,TNT or DHL. If you’d like to arrange pickup at our facility, we can work with you to arrange that as well.
Our terms are prepaid by Paypal, bank transfer, western Union.
Contact us immediately! We’ll step you through a resolution process. On every single order, we guarantee 100% Satisfaction or we will refund or remake your order- your choice !
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