Easypromo FAQ

FAQs about Easypromogift

General Questions

What range of promotional products do you offer?

At EasyPromoGift, we offer:

  • Custom Towels, microfiber towels, cotton towels, waffle towels
  • Custom beach towel, golf towel, tea towel
  • Polyester Products for Branding
  • Eco-friendly Bags
  • Bandana, Hat
  • Custom Stationery Items
  • Tech accessories

All products are customizable for effective brand representation.

What's your main market, and your target customer?

Our main market at EasyPromoGift is focused on businesses and organizations seeking high-quality, customized promotional products.

Our target customers include:

  • promotional agencies, advertising firms, and event planning companies.
  • Corporate clients for brand promotion
  • Small and medium-sized businesses for employee and customer gifts
  • Non-profit organizations
  • Educational institutions
  • Bank, real estate
  • Sports teams and clubs for merchandise and event promotions
What's your advantage as promotional products supplier?
  1. Customization Mastery: Tailored products for brand alignment.
  2. Quality Focused: High standards from production to delivery.
  3. Swift Turnaround: Fast production and shipping.
  4. Wide Product Variety: Extensive range for all marketing needs.
  5. Experienced Team: Expert guidance and industry knowledge.
  6. Client-First Service: Dedicated to customer satisfaction.
  7. Supply Chain Strength: Efficient, cost-effective solutions from China’s vast network.
What case studies can you showcase,?

While respecting our clients’ confidentiality, we can share specific examples and outcomes with their permission. If a project involves client privacy, we ensure it remains undisclosed, upholding our commitment to client trust and discretion.

Can I visit your production facility or showroom?

Absolutely! We welcome visits to our production facility and showroom. It’s a great opportunity for you to see firsthand the quality of our products and the efficiency of our operations. Please contact us to schedule a visit at a time that’s convenient for you. We look forward to showing you how we bring promotional products to life.

If an in-person visit isn’t feasible, we’re happy to arrange a video call. This way, you can virtually tour our facility and meet our team, ensuring you feel confident and informed about who you’re working with.

Sales Questions

What is the minimum order quantity for your products?

Our minimum order quantity varies depending on the product. For most items, it starts as low as 100 units. Please contact us for specific details regarding the product you’re interested in.

Some items without MOQ, like custom blankets, pillowcases, and beach towels.

Some items start from 50pcs like custom towels and bandanas.


Can I get a sample before placing a large order?

Absolutely! We provide FREE samples so you can assess the quality and suitability of our products.

If the sample is set up as your logo, please contact us for more details, let’s check the printing charge for you.

How are your products priced?

Our product pricing is based on factors like material, customization, quantity, and shipping requirements. We strive to offer competitive pricing and will provide a detailed quote upon understanding your specific needs.

What payment methods do you accept?

Normally, a 30% deposit is required in advance, with the remaining 70% balance due before shipment. For more detailed inquiries, please contact your product specialist.

You Can pay via T/T bank transfer or Paypal.

Are there any discounts for bulk orders?

Yes, we offer discounts on bulk orders. The discount rate depends on the quantity and the type of product ordered. Feel free to reach out for a custom quote based on your order size.

How fast will my order be ready?

The production time for your order depends on the product type and quantity.

Generally, standard products take 7-10 days, but some items may require up to 15 days or longer. We recommend confirming with our sales team for specific timelines.

If you have an event or a specific deadline, please inform us in advance so we can prioritize your urgent orders.

However, as shipping times can be unpredictable, we advise leaving some extra time when placing your order to accommodate potential transit delays.

After Purchase Questions

How can I track my order status?

Our sales team actively monitors and tracks all orders, keeping you informed about the progress. After your order is dispatched, we will provide you with the tracking number, so you can follow the shipment’s journey until it reaches you.

What is your policy on returns or exchanges?

Before processing any order, we thoroughly discuss all details with our clients to ensure accuracy. Additionally, we provide videos and photos of the completed order for confirmation before shipping.

Our focus is on preventing issues before they arise. However, if a client is not satisfied with the received products, we prioritize finding a resolution through negotiation and are willing to assist in remaking the items if necessary.

Why there is color difference?

In printing and customizing products, we aim to match the Pantone color codes as closely as possible, but a 100% match cannot be guaranteed.

Differences often arise because designs appear brighter on computer screens, while the actual printing process cannot replicate this brightness.

We advise clients not to rely solely on-screen displays for color accuracy. Additionally, factors like temperature, humidity, and duration in the printing process can also result in color variations.

We always strive to minimize these differences and deliver a product that closely aligns with your expectations.

Is there a warranty on your products?

Yes, our products come with a standard warranty covering manufacturing defects. The warranty period varies by product, and we can provide more details upon request.

Getting Started Questions

How do I start a project with EasyPromoGift?

Starting a project with us is simple. Just reach out through our website contact form, email, or phone. Our team will get in touch to discuss your needs and guide you through the process.

What information do I need to provide for a custom order?

For a custom order, please provide details like the type of product you’re interested in, quantity, customization specifics (like colors, logos), and any specific requirements or deadlines you have.

How does the customization process work?

Our customization process starts with understanding your requirements. We then create a design mock-up for your approval. Upon confirmation, we proceed with the final production and keep you updated throughout the process.

How long does it take to receive a custom design proposal?

Typically, it takes about 2-5 business days to receive a custom design proposal, depending on the complexity of the project and current workload.

Can you help me choose the right product for my promotional needs?

Absolutely! Our team has extensive experience in promotional products and can provide expert recommendations based on your promotional goals, target audience, and budget.

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